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You, At Your Best

Welcome to Elara Medical, your premier destination for preventative and functional health in Richland, WA.

Led by Medical Director and double board-certified physician Dr. John Neely, our approach combines medical expertise with a personalized focus. We are here to optimize how you feel, function, and age to support your long-term well-being.

Launching 2027

Confidence Starts with Feeling Like Yourself

Elevating Your Well-Being

An elevated experience to health and wellness, centered on prevention, personal goals, and lasting well-being.

With an emphasis on individual needs and a deep understanding of the factors that influence health, our goal is to support your vitality and quality of life at every stage.

Personalized Care. Exceptional Results.

Care, as Individual as You

Interested in becoming an Elara Medical member? Complete the application below, and our team will be in touch with more information about the next steps.

Your Health, Your Membership

Apply for an Elara Medical membership and take the next step toward your best self.

Privacy Policy

© 2026 Elara Medical | All rights reserved

Privacy Policy

Last Updated: October 20, 2026

This Privacy Policy describes how Elara Medical (“Elara,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained through our website, contact forms, membership inquiries, and related online services that link to this Privacy Policy (collectively, the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or using information for specific purposes.

Information We Collect

  1. Information you provide. We may collect information you submit through contact forms, membership applications, consultation inquiries, newsletter sign-ups, SMS opt-ins, and other communications. Such information may include your name, email address, telephone number, service interests, and any additional information you choose to provide.
  2. Information collected automatically. We may collect certain information automatically, including IP address, device identifiers, browser type, operating system, approximate location, pages viewed, referring/exit pages, and usage data through cookies and similar technologies.
  3. SMS-related information. If you opt in to receive text messages, we may collect your mobile number, opt-in status, message content, carrier information, and message engagement data.

How We Use Information

We may use information to: (i) operate, maintain, and improve the Site; (ii) respond to inquiries, membership applications, and consultation requests; (iii) communicate with prospective and existing patients regarding our services; (iv) provide newsletters, promotional updates, and marketing communications where permitted by law and with any required consent; (v) administer SMS programs and deliver informational, transactional, and promotional messages; (vi) manage inquiries and communications through our customer relationship management systems; (vii) perform analytics, security monitoring, fraud prevention, and debugging; and (viii) comply with applicable laws and protect our rights.

We Do Not Sell Personal Information

We do not sell personal information. We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their independent marketing purposes.

Contact Forms and Marketing Consent

When you submit a contact form through our Site, we may use the information provided to respond to your inquiry, provide information about our services, and facilitate further communication.

Where you have provided the required consent, we may also contact you by email, telephone, or text message regarding Elara Medical services, membership opportunities, promotions, events, and other relevant updates.

Submitting an inquiry does not automatically enroll you in promotional SMS communications. Where required by law, marketing consent is obtained separately and may be withdrawn at any time.

We may use third-party service providers, including customer relationship management and communications platforms, to securely process inquiries, manage contact information, and deliver authorized communications on our behalf.

Cookies and Analytics

We may use cookies, pixels, tags, and similar technologies for website functionality, security, analytics, and communications measurement.

You may control cookies through your browser settings. Disabling cookies may affect certain Site functionality.

Where applicable, we will obtain consent before using non-essential tracking technologies. Technologies that may collect or disclose protected health information are subject to additional legal requirements and safeguards.

How We Disclose Information

We may disclose information:

(i) to service providers and vendors performing services on our behalf, including website hosting, communications, CRM, analytics, and operational support;

(ii) to affiliated entities or authorized business partners where necessary to provide requested services and where permitted by applicable law;

(iii) as required by law or legal process, or to protect the rights, property, or safety of Elara Medical or others; and

(iv) in connection with a merger, acquisition, financing, reorganization, corporate restructuring, sale of assets, or other business transaction, subject to applicable privacy laws and appropriate safeguards.

Business Transfers and Assignment: In the event of a merger, acquisition, reorganization, sale, or transfer of all or part of our business, personal information may be transferred or assigned to a successor entity or acquiring organization, subject to applicable law. Any such transfer will remain subject to applicable privacy and confidentiality requirements. Protected health information will be handled in accordance with applicable healthcare privacy laws.

SMS Disclosure: We do not share mobile numbers or SMS opt-in consent information with third parties or affiliates for their own marketing purposes. Information may be shared with service providers supporting our messaging programs solely to provide services on our behalf.

Marketing Communications; Opt-Out

Email: You may opt out of promotional emails at any time using the unsubscribe link included in our communications or by contacting us directly. Transactional and service-related communications may continue where permitted by law.

SMS: Where you have expressly opted in, Elara Medical may send recurring marketing and promotional text messages, including information about services, membership opportunities, special offers, and updates.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase or receiving services.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.

We maintain records of marketing preferences and consent where appropriate and honor opt-out requests in accordance with applicable law.

Healthcare Information and Privacy

Elara Medical recognizes the importance of protecting personal and health-related information.

Information submitted through general website forms is intended primarily for inquiries and administrative communication. These forms should not be used to submit detailed medical histories, diagnoses, or other sensitive health information unless a designated secure process is provided.

Where Elara Medical is subject to the Health Insurance Portability and Accountability Act (HIPAA), protected health information is governed by applicable HIPAA requirements and our Notice of Privacy Practices.

Nothing in this Privacy Policy authorizes the use or disclosure of protected health information for marketing purposes where additional authorization is required by law.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining communication records, documenting marketing consent, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our general website services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can take appropriate action.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and your use of their websites and services is subject to their respective terms and privacy policies.

International Users

If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States and other jurisdictions where we or our service providers operate, subject to applicable data protection requirements.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

The “Last Updated” date indicates when this Privacy Policy was most recently revised. Material changes will be communicated where required by applicable law.

Contact

Elara Medical
office@elaramed.com